About Us

Shipping, Delivery and Returns Questions

For online school spirit wear stores, items will be delivered to the school to be distributed by the school coordinator.

How is my order shipped?
Orders placed with "Ground Shipping" ship via USPS Priority Mail which typically takes 2-3 days.  Orders are completed in the order they are received. If you need an order shipped very quickly, we will gladly ship your package via UPS or FedEx. Just specify your preference when you place your order and we will contact you regarding the additional shipping charge.
 
What is the lead time?
Orders usually ship within 5-7 days however, during some times it could take longer.  Feel free to email for more specific turn around times. If you need your order in a hurry, we will charge a rush fee. 

?What is your return policy?
Personalized items cannot be refunded as each item is "made to order". Please make sure that you have checked over the initials, spellings, color choices and fonts before submitting your order. In the event that a mistake is made by Sassy Shoppe we will replace the incorrect item, correcting our mistake. If you have a sizing issue, please contact the USA Printwear to discuss options.

What is your product guarantee?
USA Printwear makes a substantial effort to meet high expectations for quality products. We provide detailed product descriptions, reliable shipping and excellent customer service. Should you have any questions or concerns, please contact us by phone or email.
 
What does the price include?
The price includes all personalization for all of our products. If you want a date, phrase or design, please contact us by phone or email to discuss additional charges.

How will my personal information be used?
We love our privacy and respect yours. We will never sell or share your information with any outside party. Your information is solely used to process and ship your order. We do offer specials, product updates, trend alerts, etc via an email newsletter throughout the year. You're email will be added to this list unless you specify that you do not want to receive the newsletter.

What is the sales tax?
The sales tax in Maryland is currently 6%.

My order is a gift along with one item for myself. How can it be shipped?
If you're like us, you shop for your gifts and usually end up adding something for yourself too.  We ask that when placing an order that will be sent directly to the recipient that you place that order separately from any orders being shipped to you.

Can you include a card for gifts, gift wrap and/or gift boxes?
Each item that leaves our studio is wrapped in a clear cellophane bag with ribbon to match the product. We receive rave reviews on our packaging, whether it is a gift or a personal indulgence the presentation is nothing less than adorable. A gift message without pricing will be included in the package & you will receive an email with your invoice details.

Embroidery & Monogram Questions
What is the difference between Embroidery and a Monogram?
Embroidery of monograms has quickly become the hot new trend. However, these terms can be confusing. Embroidery is the stitching, while monograms are the three letters that make up your initials. People often ask us to “monogram a name.” A name can only be embroidered, not monogrammed. So, when you are choosing fonts or monograms, please keep in mind to only choose a monogram style if you are submitting initials. If you are submitting a name, choose a font style.

What are the Rules of Monogramming?
The earliest female monograms had the first name initial on the left, middle name initial on the right and last name initial larger in the center. This monogram is still used most often today. As monograms began to cross gender lines the traditional male monogram emerged as having the letters of equal size in order of first initial, middle initial, and last initial. This monogram is still used today by both males and females. So… there are really no rules to a monogram – it is a personal choice. 

What's the correct order for initials?
There isn't a right or wrong order to monogram initials. Different countries have different traditions. The most common order for a single lady is her first name initial followed by the last name initial and then the middle name initial. A boy or man can request a straight monogram in the order of his name. For example, the monogram would consist of the first name initial followed by the middle name initial and then the last name initial. He can also request a diamond monogram in the order of the first name initial, last name initial and middle name initial.

What if I want to order for a couple using a combined monogram?
Combined monograms are so common and a great way to give a gift to a newly married couple.  Please enter the bride's name as the "first name initial", the grooms name as the "middle name initial" and their married last name as the "last name initial".  We'll take care of the rest. The monogram will have the bride's initial on the left, the grooms initial on the right and their new last name initial larger, in the center.
 
How do I care for my embroidered item?
All baby items can be washed and dried however, please take special care with your embroidered item. Do not wash it with other items that have buttons, zippers or anything else that could snag the embroidery. Shirts and other clothing items should be washed inside out on a gentle cycle unless specified otherwise in the garment. USA Printwear is not responsible for damage to the products by misuse, normal wear or by dry cleaning. Items that are white with only embroidery on embellishments can also be bleached without worry of the thread color fading. We use the finest threads to ensure they are colorfast!

 
Is your monogramming and embroidering done in house?
Yes, we do all of the monogramming and embroidering in our studio. With close attention to detail in every piece we endeavor to create your special item.